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Category: Reputation Marketing

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Reputation Marketing
negative reviews
Reputation Marketing
May 3, 2022

How to Respond to and Recover from a Prominent Negative Review

Coming across a negative review for your business on a prominent review site can feel crushing–and for good reason. Reviews, both good and bad, do have a real and tangible effect on customer choice. For example, a Harvard Business School research report found that each additional star that a restaurant had on Yelp added between […]
Reputation Marketing
recover from negative reviews
Reputation Marketing
April 1, 2022

4 Ways a Small Business Can Recover from a Bad Reputation

As Ben Franklin famously said, “It takes many good deeds to build a reputation, and only one bad one to lose it.” The success of almost every small business is hinged on their reputation, which can take years to build. Once a reputation has been tarnished it can be difficult but not impossible to rebuild. […]
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    4 Ways a Small Business Can Recover from a Bad Reputation
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Brian Douglas
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